ScotiaConnect Login: Step-by-Step Sign-in Guide for the Scotiabank Commercial Portal
Looking for ScotiaConnect login? You are in the right place. This guide covers the complete sign-in procedure for the Scotiabank commercial banking portal, the pre-requisites you need before your first visit, and the full reference of error codes from E-101 through E-301 with resolution steps. ScotiaConnect is the commercial portal — it is not for personal banking. Personal customers should read our Scotiabank sign in guide.
Phone support is available at 1-800-267-7220 Monday to Friday 07:30 to 20:00 ET. For urgent wire release outside business hours, the Wire Desk operates 24/5 globally. International callers dial +1-416-701-7351.
Before You Sign In: Pre-requisites
ScotiaConnect is gated by a formal commercial relationship with Scotiabank.
What You Need to Sign In
- Customer Number — 10-digit identifier from your ScotiaConnect welcome kit.
- User ID — provisioned by your Super User in User Management.
- Password — set during first-time activation, expires every 90 days.
- ScotiaConnect Token — mobile app, hardware fob or SMS fallback for OTP.
- Supported browser — Chrome, Edge, Safari or Firefox — current or previous major version.
If you are a commercial user and do not yet have a Customer Number, your organisation's Super User can provision you in under a day. If your organisation does not yet have a ScotiaConnect service agreement, contact a Scotiabank Commercial Relationship Manager via contact us. ScotiaConnect is gated by a formal commercial banking relationship — it is not a self-signup product.
Five-Step Sign-in Procedure
The complete HowTo for signing in to ScotiaConnect.
Open scotiaconnect.at
Navigate to scotiaconnect.at in a supported browser. Confirm the padlock in the address bar and that the hostname reads scotiaconnect.at. Do not follow login links from email or SMS — always type the URL or use a bookmark you created yourself.
Enter Your Customer Number
Type the 10-digit Customer Number from the ScotiaConnect welcome kit issued by your Scotiabank Relationship Manager. If you cannot find the kit, your Super User can re-issue the Customer Number from the User Management console after identity verification.
Enter User ID and Password
Type the User ID provisioned by your Super User and your password. Passwords are case sensitive, a minimum of 12 characters, and expire every 90 days. First-time users are prompted to change the temporary password immediately after activation.
Complete ScotiaConnect Token OTP
Open the ScotiaConnect Token mobile app or read the 6-digit code from your hardware fob. Codes rotate every 30 seconds — enter the code before it changes. Mobile app users simply tap Approve on the push notification for seamless second-factor.
Review Last-Login Notice
Confirm the last-login timestamp and IP address shown on the home screen. If either looks unfamiliar, sign out immediately, phone 1-800-267-7220 and request a security review. A fraudulent previous session is the single most important signal to catch early.
Scotia Connect Online Login: What the Phrase Actually Refers To
Search queries like "scotia connect online login", "scotia connect login" and "scotiaconnect sign in" all resolve to the same platform: the ScotiaConnect commercial banking portal at scotiaconnect.at. The naming evolved from legacy Scotia Cash Management (1989) through Scotia Connect (2001) to ScotiaConnect Digital Banking in 2014, so legacy bookmarks and older onboarding documents still use the spaced form "Scotia Connect" — all point to the same sign-in experience described on this page.
Scotia Connect Online Login Quick Reference
- Portal URL: scotiaconnect.at — the authoritative Scotia Connect online login hostname.
- Credentials: 10-digit Customer Number + User ID + password, issued via welcome kit.
- Second factor: ScotiaConnect Token app (mobile push) or hardware fob (30-second rotating code).
- Help line: 1-800-267-7220 for Scotia Connect login issues, M-F 7:30am–8:00pm ET.
- Not personal banking: Scotia Connect is commercial-only. Personal users sign in via the separate Scotiabank online banking channel.
Because the legacy phrase "Scotia Connect" (with a space) continues to appear in printed welcome kits and in search queries, the Scotia Connect online login experience is also referenced as "scotiaconnect login" in modern documentation. Both phrasings open the same authenticated session against the same backend infrastructure, governed by the same OSFI oversight regime and the same CDIC-insured deposit relationship.
Error Code Reference
Six common sign-in errors and how to resolve them.
| Error Code | Cause | Resolution | Phone Action |
|---|---|---|---|
| E-101 | Invalid Customer Number, User ID or password | Re-enter credentials; confirm 10-digit Customer Number | No |
| E-204 | Token out of sync | Open Token app, tap Re-sync, enter two consecutive codes | No |
| E-301 | Account locked after five failed attempts | Super User unlock in User Management console | If no Super User available |
| E-412 | Password expired (90 days) | Follow reset prompt at sign-in; answer security questions | No |
| E-501 | Browser unsupported or cookies disabled | Switch to Chrome / Edge / Safari / Firefox; enable cookies | No |
| E-603 | Maintenance window (Sunday 02:00-06:00 ET) | Wait for maintenance window to close; check status page | Only for emergencies |
Super User Unlock Workflow
The fastest path back into ScotiaConnect after an E-301 lockout.
When a user hits five failed sign-in attempts, ScotiaConnect locks the account and surfaces error E-301. The Super User at your organisation unlocks the account through User Management in three clicks: select the user, click Unlock, confirm with the Super User's own Token OTP. Total time: under 60 seconds.
If no Super User is reachable — for example a small business whose sole Super User is on a flight — phone 1-800-267-7220. Scotiabank's Service Centre performs identity verification against the information on the client file and can reset the lock for an authorised Company Officer. This path adds 10-15 minutes but works 24/5 with the Wire Desk outside standard hours.
Scotiabank recommends provisioning at least two Super Users per client, and training a backup Company Officer on the unlock procedure. An unlock request outside business hours still works, but the verification is stricter.
Browser and OS Support Matrix
ScotiaConnect supports the current and previous major versions of Google Chrome, Microsoft Edge, Apple Safari and Mozilla Firefox on Windows 11, Windows 10, macOS Sonoma and Ventura. JavaScript and cookies must be enabled. TLS 1.2 or 1.3 is required — older browsers without modern TLS cannot complete the handshake.
Internet Explorer is not supported. Edge Legacy is not supported. The self-service Help Centre includes a diagnostic page that reports your browser, OS, TLS version and cookie state for support tickets.
Security Tips
Never share your Customer Number, User ID, password or Token OTP with anyone, including Scotiabank staff. A legitimate Service Centre agent will never ask for your OTP. Always type scotiaconnect.at directly into the address bar or use a bookmark you created yourself — do not follow links from unexpected emails. Enable biometric sign-in on ScotiaConnect Mobile for a safer, faster sign-in on your phone. Review Scotiabank's full security guidance for advanced controls.